FAQ
How can I be a collaboration artist with HU:GAL?
We are always looking for different variety of artiest to collaborate. Please send us an email at info@hugalofficial.com.
How long will it take to receive my order?
Orders are processed Monday through Friday and shipped within 3-5 business days, excluding weekends and major holidays. Once your order has shipped, you will receive a confirmation email with your tracking information. Please allow 48-72 business hours for the tracking details to update with an estimated delivery date.
Do you guys have more sizes?
We currently have two sizes (S/M, X/XL) for all of our appeals. If you guys in need of smaller or larger size than what we currently have, please send us an email at info@hugalofficial.com and we will try our best to help you out.
Do you ship internationally?
Unfortunately, We are currently only available in the United States. Once we finalize the international shipping method and policy, we will start shipping to other countries. please subscribe to our mailing list to get future updates.
What should I do if my package is lost, missing, or stolen?
If the tracking shows the package as delivered to the indicated address in the order information, unfortunately, we are not responsible for lost packages. We recommend contacting the shipping carrier directly for assistance or filing a claim.
What is the exchange/return policy?
Due to the exclusive nature and limited releases of our products, all sales are final. We do not accept returns for refunds, credits, or exchanges. Please refer to our Return and Refund Policy.
My order was damaged/incorrect when received, what should I do?
If you receive an incorrect or defective item, please contact us at info@hugalofficial.com within 2 days of receiving your order. Include photos of the item and your order details.
How can I cancel my order?
Contact info@hugalofficial.com with your order number and email address to request a cancellation. Please note that during peak periods or weekends, cancellations may not be possible. Cancellations are not guaranteed.
[Last updated: 7/1/2024]